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This policy explains exactly what information dutogel collects when you use your account, how we store it, and what choices you have. Availability of our services depends on local law and is accessible only where local law permits.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the credentials you set. When you fund your account through GoPay, ShopeePay, or LinkAja, we record transaction references, amounts, and timestamps so your wallet history stays accurate and traceable. We also collect device identifiers and session data each time you access the lobby, which helps us maintain account security and detect unusual access patterns. We do not sell your personal information to third parties. Data shared with payment processors — such as GoPay, ShopeePay, and LinkAja — is limited to what those processors need to complete a transaction and is governed by their own privacy terms. We retain account records for as long as your account is active and for whatever period is required under applicable law in supported regions. Cookies and similar tracking tools are used on this site to remember your session state and support account-level features; you can adjust cookie preferences through your browser settings. If you have questions about any specific data point we hold, the support routes listed on this page are the right place to start.
This policy applies specifically to data processed through your dutogel account and the services accessible where local law permits. Understanding what falls inside and outside this policy helps you know who to contact when a data question comes up.
All data collected when you log in, register, or update your account details falls within this policy. This includes your email, display name, and any verification steps shown in your account settings.
Deposits and withdrawals processed through GoPay, ShopeePay, or LinkAja generate records we hold on our side. Those records are covered here; the payment processor's own terms govern their side of the transaction.
General browsing of game categories, such as slots from Spadegaming or CQ9, or live tables from Microgaming, does not create a personal data record beyond standard session logs tied to your active account.
Links to external services, payment processor interfaces, and game studio platforms operate under their own privacy terms. We are not responsible for data handling outside the dutogel account environment.
You have real, usable choices over the data we hold on your account. If you want to see the information tied to your registration, open your account dashboard after login — the profile section shows the details we have on record. If something is wrong, you can submit a correction request through our support channel and we will update the relevant fields. Requests to close your account and ask about data retention are handled through the same support route. We aim to acknowledge data-related requests promptly, though response time depends on the complexity of the request and verification steps needed to confirm your identity. You do not need to give a detailed legal reason to ask a question about your own data — a clear description of what you are looking for is enough to start the process.
Log into your account and open the profile or account settings section. The data we hold for your registration is displayed there. If you cannot locate a specific record, reach out to our support team with a description.
If your name, contact details, or wallet-linked information needs updating, submit the correction via our support channel. Include your account identifier so the request is matched to the right record.
Any question about what we hold, why we hold it, or how long we keep it can be sent to our support team. A plain description of your concern is all you need — no formal legal language required.
If you want to close your account and understand how your data is handled after closure, contact support directly. We will explain the retention period that applies under local law for your region.
If you have a question about this policy, a data correction to make, or a concern you want addressed, these are the routes available to you. Each channel connects you to the team that handles account and data matters.
Open the live chat from your account dashboard for direct contact with our support team. This is the fastest route for questions about your account data or transaction records tied to GoPay, ShopeePay, or LinkAja.
Send a written request to our support email if you need a documented response to a data question or correction request. Include your account identifier and a clear description of what you are asking about.
The Help Centre accessible after login contains answers to common data and account questions. Start here if you want to understand the process before submitting a formal request to the support team.
Data handling at dutogel is built around four consistent practices: limiting collection to what your account actually needs, keeping transaction records accurate for your wallet history, protecting account access through session controls, and giving you a clear path to ask questions or request changes. These are not abstract commitments — they are reflected in what you see inside your account after login.
We use cookies to maintain your logged-in session and remember account preferences. You can adjust cookie settings in your browser at any time. Disabling all cookies may affect how certain account features load in the lobby.
Access to your account data is protected by login credentials you set at registration. If you suspect unauthorised access, update your password immediately through the account settings page and contact support to flag the activity.
We keep your account records for as long as your account is open and for the period required by applicable law in supported regions. After an account is closed, retention follows the legal requirement for your eligible region.
To update, correct, or ask about specific data we hold, contact our support team through live chat or email. We will confirm receipt and let you know what verification steps are needed before we make any changes.
These are the questions we hear most often from account holders about how their data is handled, what rights they have, and how to act on them.
We collect the details you provide at registration — your name, contact information, and login credentials. We also record device and session identifiers each time you access your account. We collect only what is needed to operate your account securely and process your transactions.
Yes. When you complete a deposit or withdrawal through GoPay, ShopeePay, or LinkAja, we store the transaction reference, amount, and timestamp on our side. This record is visible in your account transaction history after login and is used to keep your wallet balance accurate.
Log into your account and open the profile or account settings section. The registration details and wallet-linked information we hold are displayed there. If you need to see records beyond what is shown, contact our support team with your account identifier and a clear description of what you are looking for.
Yes. If any detail we hold is wrong — your name, contact information, or wallet reference — submit a correction request through live chat or email support. Include your account identifier so the request is matched to your record. We will confirm what verification steps are needed before updating anything.
We share data with payment processors like GoPay, ShopeePay, and LinkAja only to the extent needed to complete your transaction. We do not sell personal data. Game studios such as Spadegaming, CQ9, PlayStar, and Microgaming supply game content only and do not receive your personal account details.
After your account is closed, we retain records for the period required under applicable law in your eligible region. The exact retention period depends on local legal requirements where this service is available. Contact support if you want a specific answer for your region.