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These terms set out what you agree to when you open and use your dutogel account — covering how your account works, how transactions are recorded, and what applies when you access the platform from Indonesia where local law permits.
By accessing your dutogel account, you confirm that you have read and understood these terms. They apply to every session you open, every transaction you initiate through GoPay, ShopeePay or LinkAja, and every interaction with account support. These terms do not override local law. Where Indonesian regulations or regional restrictions apply, those rules take precedence and your access depends on what is permitted in your eligible region. We update these terms when platform conditions or applicable rules change. The current version is always the one shown in your account dashboard after login — not a cached copy in your browser. If you disagree with any part of these terms, the correct step is to stop using the account and contact our support team to close it properly. We do not treat continued use as passive acceptance of a version you were not informed about; we aim to notify you of material changes through the account notification channel. Questions about scope, eligibility or specific transaction rules can be raised through the support paths listed on this page.
Deposits and withdrawals processed through GoPay fall within these terms. The transaction record visible in your account dashboard is the reference point for any dispute. We do not alter records retroactively.
When you fund your account via ShopeePay, the posted amount and timestamp in your wallet history are the values we work from. Raise any discrepancy through account support within the window stated in your transaction detail.
LinkAja payments follow the same record-keeping rules as other supported wallets. Your account dashboard reflects the confirmed amount. If a transfer shows pending beyond what your LinkAja app indicates, contact support with the reference number.
Account access is available where local law and your eligible region permit. We do not make eligibility determinations on your behalf. You are responsible for confirming that using the platform is lawful in your location before proceeding.
These terms draw a clear line between what dutogel governs directly and what sits outside our control. Understanding this scope helps you know exactly where to direct a question — to our account support, or to a third-party service provider. Account access, recorded transactions and the content we serve are covered here. Third-party payment processors, local network providers and external game studios operate under their own separate agreements.
Login, session management, account verification and closure all fall within these terms. We set the rules for how your account is opened, maintained and ended. Steps for each are shown in your account settings.
Every deposit and withdrawal processed through your dutogel account — whether via GoPay, ShopeePay or LinkAja — is within scope. The transaction log in your dashboard is the record we both rely on for any query.
Game content from studios such as Spadegaming, PlayStar, Microgaming and CQ9 is served through your account. These terms cover your access to that content. The studios' own technical and licensing terms govern their titles separately.
Payment processors, mobile network operators and external identity verification services are not covered by these terms. When an issue originates on a third-party side — such as a wallet-side delay — we will work with you but cannot override that provider's own policies.
These terms give you concrete actions, not just obligations. You can review your full transaction history at any time from the account dashboard — each entry shows the method used, the amount posted and the timestamp. If a detail on your account profile needs correcting, the account settings page is where you make that change; for fields that are locked after verification, contact support directly with the correction and the reason. You can raise a question about any term or transaction by opening a support ticket through the live chat or email path. We aim to respond with a substantive answer, not a holding message. If you believe a term has been applied incorrectly to your account, you can request a formal review. Submit that request through the same support channels and include your account reference and the specific term in question. Closing your account is also your right; the account closure flow is shown in settings, and our support team can walk you through it if needed.
Your transaction history is always accessible after login. Filter by date or payment method — GoPay, ShopeePay, LinkAja — to locate a specific entry. This log is what we reference when you raise a query.
Editable fields in account settings can be updated directly. For verified fields — such as registered mobile number — submit a correction request to support with supporting detail and we will action it.
Any clause in these terms can be queried through live chat or email support. Include your account reference and the specific section you are asking about. We will give you a clear, direct answer, not a redirect to re-read the page.
If you believe these terms were applied incorrectly to your account, you can formally request a review. State the transaction or decision involved, the term you believe applies differently, and we will assess it and respond.
When a question touches these terms specifically — eligibility, a transaction record, a clause you want clarified — use the direct paths below. Each route connects you to the team that handles policy and account queries, not a general inbox. Have your account reference ready when you make contact; it speeds up every exchange.
Open the live chat icon from your account dashboard to reach support directly. This is the path for urgent transaction queries — share your account reference and the relevant payment method (GoPay, ShopeePay or LinkAja) and the agent will pull your record.
For formal requests — term reviews, account correction submissions, closure requests — email is the documented route. Include your account reference, the specific term or transaction in question, and any screenshot of the record you are querying.
Before contacting support, check your account dashboard for the current version of these terms, your transaction log and any notifications about policy changes. Most term-related questions can be answered by reviewing what is shown there first.
dutogel applies standard account-security practices to protect the information tied to your account. Session data, login activity and transaction records are retained for operational and compliance purposes for the period required by the applicable rules in your eligible region. Cookies are used to maintain your session state and to remember account preferences — not to serve advertising outside this platform. You can manage cookie preferences from your browser settings; disabling session cookies will affect your ability to stay logged in. To request a change to stored account data, or to ask what data is held against your account, contact support through the email path with your account reference. We do not share your account data with third parties except where required to process a transaction through GoPay, ShopeePay or LinkAja, or where we are legally required to do so.
Transaction records and account activity logs are kept for the period required under applicable local rules. The retention period for your account is shown in the privacy section of your account dashboard after login. You can request a summary at any time.
Session cookies keep you logged in and hold your account state between pages. Preference cookies remember your display settings. No third-party advertising cookies are placed through this platform. Manage or clear cookies from your browser's privacy settings.
Your account password and linked wallet details are stored in encrypted form. We do not ask for your GoPay, ShopeePay or LinkAja PIN through any support channel. If you receive a request for wallet credentials claiming to be from dutogel support, report it immediately.
To correct, update or request removal of stored account data, send an email to our support address with your account reference and a clear description of the change needed. We will confirm receipt and respond with the outcome within the period stated in our reply.
Below are the questions we receive most often about how these terms apply to accounts, transactions and data. If your question is not covered here, reach out through live chat or email support with your account reference.
Yes. Every deposit and withdrawal processed through your dutogel account — regardless of whether you use GoPay, ShopeePay or LinkAja — falls within the scope of these terms. The transaction record in your account dashboard is the reference point for any query about a specific payment.
When we make a material change to these terms, a notification appears in your account dashboard the next time you log in. The current version is always the one shown in your account settings — not a version cached in your browser from an earlier session.
Access depends on local law and the eligible regions where the platform is permitted to operate. We do not make that determination for you. Before using the account, confirm that accessing the platform is lawful in your specific location. Availability is subject to change where regulations apply.
Transaction records and account activity logs are retained for the period required under applicable rules even after closure — this is an operational and compliance requirement, not a choice. You can request a summary of what is held before or after closure by contacting support with your account reference.
Contact support through live chat or email and include your account reference, the specific term you believe was applied incorrectly, and the transaction or decision involved. We will conduct a formal review and respond with a clear outcome. We do not issue holding replies for term disputes.
Game studios such as Spadegaming, PlayStar, Microgaming and CQ9 supply game content only. Your account and payment details are not shared with them. Data sharing occurs only where required to process a wallet transaction or where we are legally required to disclose it under applicable rules.